All Innter.Net© server included basic SLAs of availability. The typical server availability of a Business webserver for example, is almost at 100% due to our basic SLA. The period of time used to calculate the availability is one calender year with 365 days from 0:00 to 24:00 hours with exception of maintenance windows.

The basic SLA also includes the active monitoring of the Innter.Net© server services as well as the immediate repair of server-side critical errors (i.e. critical errors of the network infrastructure after occurrence or recognition). The categorisation of errors follows the internationally known industry standard ITU X.733 and is weighted and repaired following the schema: critical error - main error.

We'll be glad to provide extended SLA contracts for your requirements:

Possible application areas:

• Project suppor
• Individual service times and availabilities
• Extended monitoring & proactive error repair