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I. Preamble
1. This acceptable use policy is binding for all users
of the Innter.Net© network and shall ensure the
highest possible quality of the Innter.Net© services
for all users
of the network. It governs the
responsible use of the network and services, and the
prohibition of misuse which impairs the usability of
the network and services for the users. Breaches of
these rules will be prosecuted and perpetrators held
liable for damages, especially if these endanger or
diminish the reputation of Innter.Net©
or the
quality and / or functionality of its services.
2. Except where the context otherwise requires, the following principles will apply in
interpreting the terms and words used in this acceptable use policy:
- Words describing the masculine,
feminine or neuter gender include any of them, and the
singular includes the plural and vice versa.
- Clause or section headings are for
ease of reference only and do not affect the meaning of this
acceptable use policy.
- A reference to a party includes its
executors, administrators, successors and authorised
assignees.
- Words and expressions describing natural persons include partnerships,
legal persons (e.g. incorporated companies), associations, governments,
governmental and local authorities and agencies.
3. Definitions & specification of services:
Registrar: a registrar is an organisation,
that handles applications of domain names on behalf of its clients.
The registrar therefore works as an intermediary between registry and registrant.
The registrar submits the domain name application
in a technically correct way at the relevant registry.
The allocation of a domain name is handled only by the relevant registry,
not by the registrar itself.
Registry: Each top level domain is governed by exactly one registry.
Each registry has the right to create and enforce its own rules
and regulations for domain name allocation.
Each registrant is bound to the rules and regulations
of the relevant registry and has to follow their instructions.
Most of the registries have a registrar system, by which independent organisations
can act as intermediary between registry and registrant.
Registrant: The holder of a domain name.
The registry grants to the registrant the right to use a certain domain name.
The registrant is the only person substantially entitled to a certain domain name.
Domain Name: A domain name is a specified name ("label") at a top level domain,
e.g. innter.net.
Domain names are exclusively assigned by the relevant registry to the registrant.
The registry grants to the registrant the right to use a certain domain name.
Hereby a contract is concluded between the registrant and the registry.
The application of a domain name is usually handled by a registrar
on behalf of the registrant.
Domain Service: A contract between a technical service provider and a registrant covering technical services,
which are necessary for the operation of a domain name, e.g. provision of dns services.
Innter.Net© offers domain service for a multitude
of top level domains.
Further information on this is available at
http://www.innter.net/de/domain/index.php
Basic prerequisite for the use of Innter.Net© domain service
is an
Innter.Net© Domain Server or Web server plan.
Domain Name System (DNS): In the dns host names are allocated to ip addresses and vice versa
("dns resolution").
This can be compared to a phone directory,
which allocates the names of the participants to phone numbers.
The dns makes the broad usage of the internet possible,
because humans remember names (e.g. www.innter.net) much better than
ip addresses (e.g. 192.168.1.2). Without correctly configured
and active dns servers a domain name cannot be resolved
and therefore maybe connected services (web, email, etc.) cannot be used.
Innter.Net© offers different server plans,
which provide different services for the operation of web,
email and other services for one or more distinct domain name(s):
- Domain Server: For the management of one or more domain names on dns level.
Technical specification Domain Server:
http://www.innter.net/en/domain/domain_server/index.php
Economy Webservers for small and midrange websites for private use:
Business Webservers for high volume and high availability commercial
applications:
The use of an Innter.Net©
Domain Server or Web server plan is the basic prerequisite
for using further services of Innter.Net©,
like e.g. domain service.
II. The Network
1.
Innter.Net©
guarantees its customers an annual server uptime of 95%.
This excludes maintenance
periods as long as these are announced accordingly
in the CustomerCenter. Extensions of this basic
Service Level Agreement (SLA) are possible on an
individual basis and are stipulated on technical
feasibility and the requirements of individual
customers, and are offered at custom prices.
2.
The supported languages of Innter.Net© are
English and German. Any written correspondence and
verbal communication in other languages is deemed as
not having taken place. The customer agrees that
included software is offered in only
one language, or not fully in both languages.
3.
The customer agrees that Innter.Net©
is not in a position to control the content
of data transported
across the Innter.Net© network.
For this reason, Innter.Net©
cannot take responsibility for the content of any data, regardless of whether the
sender of the data is or was a customer of Innter.Net©.
4.
The Innter.Net© network may be used by customers
for accessing other, worldwide networks. The customer agrees to inform himself of the acceptable
use policy for each of these networks and to abide by these.
5.
The usage of the network must be in accordance
with the requirements of the service description of
the service in question and the general terms &
conditions
of Innter.Net©. The customer will abide
by all valid internet standards
(like RFCs and other) and
regulations when using the network.
6.
The customer may only use the network in
accordance with law and order.
In particular, making
available, distributing and/or forwarding data which
violates copyright; which is harmful to youths
without adequate protection from access
by minors
under the age of 18 years, and/or data which
contains illegal content, particularly child
pornography or banned political propaganda is
prohibited for the customer. This applies whether
the customer is aware of the content of the data
and
the legal clause or not.
7.
The customer will not bypass (known as "cracking" or "hacking") nor interfere
with (known as "Denial of Service") the security measures of any hosts, networks
or accounts.
8.
In the event of a breach of the rules of this policy,
Innter.Net© reserves the
right to remove any material or data without prior notice, and to block the use
of the network for one or more users without prior notice.
9.
The customer is obligated to use always the
latest stable version of used web-software (scripts)
to the best of his knowledge by performing regular
updates,
as soon as these are made available by the
software manufacturer(s). The use of
beta
or release
candidate versions is prohibited. In the event that
the use of scripts has, or
could have a detrimental effect on the system, Innter.Net© may at any time, and without prior
notice, disable them and/or render them useless.
Costs for effort are calculated at a rate of up to
380.00 Euro / hour.
10.
The customer is obligated to free Innter.Net© of
any claims for damages or compensation by third
parties provoked by unlawful use (violation of valid
European
or international law) of the network by the
user. The customer is liable for the legal defence
and all costs, compensation paid, out of court
costs, and any fees (including court fees) which are
attributed to Innter.Net© and caused by such claims
by third parties. The customer must inform Innter.Net© of any such standing or imminent claim
against him.
11.
The use of ip multicast is prohibited in any way
other than offered
and coordinated by Innter.Net©.
12.
The use of available server systems as a testing
and development environment is prohibited.
Exceptions are only allowed after assessment of the
program sections in question, and must be issued in
writing.
13.
Home, Free (Eco) and Economy Web server plans are
designed for non-commercial use by end users.
Commercial use of Home, Free (Eco)
and Economy
Web server plans is not intended. Should a Home, Free
(Eco)
or Economy Web server plan be used commercially
by the user in spite of this,
he takes
responsibility for possible damages, loss of service
or similar and frees Innter.Net© of any claims for
damages or compensation by third parties or himself.
14.
The scope of services of a Web server plan
includes a processor core utilization
of up to 2%.
In the event that this value is exceeded repeatedly
or continuously, Innter.Net© is entitled to
terminate the services without prior notice or to
transfer them to a dedicated server system at the
expense of the user.
15. In the scope of services of a Web server plan a monthly contingent of data traffic and web space is included
Reimbursement of not used traffic or web space is not possible as well as it cannot be offset to previous or future periods of time.
16.
Should the services included in the chosen
server plan be exceeded, or additional expenditures
become necessary, they will be billed separately
| Traffic over quota per GiB from 01.05.2010 |
1.50 EUR |
| Traffic over quota per GiB until 30.04.2010 |
2.50 EUR |
| Disk space over quota / MiB |
0.25 EUR |
| Over quota handling fee
per invoice issued |
9.99 EUR |
| Weekday effort |
29.00 EUR |
| Weekend / holiday effort |
58.00 EUR |
| Domain administration effort |
29.00 EUR |
| Account deactivation effort |
29.00 EUR |
| Handling fee
forwarding postal mail (Proxy Service) |
58.00 EUR |
| Handling fee support request by fax |
29.00 EUR |
| Fax transmission fee per page |
5.00 EUR |
| Effort extraordinary contract termination |
149.00 EUR |
Costs for effort are calculated per work units
(started 15 minutes) unless otherwise stated. Innter.Net© reserves the right to charge a surcharge
for order sums below 29.00 EUR. This listing is not
guaranteed to be complete. All listed costs include
taxes and duties, and may be altered at any time
without prior notice.
17.
In the event that it is foreseeable that the
designated use of the network will be exceeded, the
customer must inform Innter.Net© of the type and
extent of the intended use at least 4 weeks in
advance. The customer frees Innter.Net© from claims
by himself or third parties due to damages, loss of
services or similar which arose from him failing to
notify Innter.Net© of such exceeding use in time or
at all.
18.
By using the chosen services, the customer
automatically agrees to be added
to the reference
list of Innter.Net©.
19.
Innter.Net©grants the customer virtual access
to the network and its connected systems
(e.g. CustomerCenter) 24/7. Physical access to the
Innter.Net© network and its other systems ("Data
Center") is not intended, and is thus not granted to
the user.
20. Customers who violate the security rules of the
network may be prosecuted according to criminal law
as well as civil law. Innter.Net© is legally
obligated to support investigations upon request by
authorities on suspicion of criminality or
violations of other security rules. A check of the
legality of such requests is not performed on
principle. Innter.Net© is obligated to defend itself
only when such
a request is obviously illegal. In
this case there exists a claim against the customer
according to terms of management without mandate.
21. Innter.Net© handles all personal customer data in
accordance with its privacy policy, which is
accessible at any time at
http://www.innter.net/en/imprint/privacy_policy.php
Thus, as a rule Innter.Net© does not disclose email
addresses or other personal customer data to third
parties without having gained written permission of
the customer beforehand. This does not apply when
the disclosure or processing
of personal data is
required in order to fulfill contractual services, or
when
Innter.Net© is required to do so by law.
III. CustomerCenter,
Usernames & Passwords
1. Each customer receives a combination
of username and password, which is unique
within the Innter.Net© network,
upon activation of his account. This
combination is also known as "login data" or "user
data". With this data, the user can login to the
CustomerCenter at any time free of charge, and thus
use the provided functions.
The customer is obliged
to keep the user data confidential and not to give
it to third parties. The customer will regularly
check the successful and failed login attempts in
the CustomerCenter.
2. The customer can change his password at any time in CustomerCenter.
The selection of a secure password is in the duty of the customer,
to avoid abuse best possible.
A secure password is a password, that cannot be guessed (e.g. birthday, domain name, etc.)
and consists of upper and lower case letters of the latin alphabet, digits and special chars.
Example for a secure password: Q3Cm5-)n7L!Z
3. Innter.Net© grants the customer virtual access to
his booked services 24/7
via the CustomerCenter at https://service.innter.net
The CustomerCenter
allows the customer to perform technical
configuration
and management of his booked services,
access to administrative data
(personal contact
data, outstanding orders, paid invoices etc.) as
well as
methods available 24/7 to contact Innter.Net© ("support methods").
Due to security
and data protection, access to Customer Center is
offered secured by SSL.
4. Innter.Net© grants the customer a non-exclusive
and non-transferable usage license for the
CustomerCenter and the functions contained therein.
This license expires on delayed payment, violations
of the general terms & conditions and/or acceptable
use policy, suspicion of criminality and/or on legal
requirement or the customer's own wish, and access
to the CustomerCenter can be suspended for
the
account / customer in question.
5. The customer himself is responsible for
keeping his user data confidential.
The customer
frees Innter.Net© from any liability for damages
caused due to stolen or otherwise illegally gained
user data. Innter.Net© is allowed to charge the user
for any expenses caused by misuse of the user data,
unless the misuse was the fault
of Innter.Net©.
6. The customer can change his password
himself at any time in CustomerCenter. In
particular, the customer will change his password
immediately
on suspicion of misuse by unauthorised
parties and notify Innter.Net© of this suspicion
using the support methods available in
CustomerCenter.
7. If necessary, the customer can request a new
password at any time at https://service.innter.net/rPassword.php
(for
example when he has forgotten his password).
Manual issuing and delivery of a new password by Innter.Net© will cause additional cost to the
customer.
In case the automated password change is not possible - e.g. the customer has forgotten his username,
the email address given in CustomerCenter is not available to the customer - the customer can initiate an update of the
email address given in CustomerCenter by fax authorisation like described at
https://service.innter.net/rPassword.php
The same procedure applies to a request for a user name.
8. Innter.Net© may technically block access to an account if
there occur 3 failed login attempts
to CustomerCenter.
The customer can remove this technical block at any time by
successfully requesting a new password. The customer
can initiate an automatic password request free of
charge and at any time at https://service.innter.net/rPassword.php
Manual
removal of the block to access the CustomerCenter
will cause additional
cost to the customer.
9. Support requests as well as other requests must
be sent by the customer exclusively through the
interfaces provided in CustomerCenter (e.g.
electronic support form). Responses to these
requests are exclusively sent by email to the
address specified in CustomerCenter or directly to
the customer's account in CustomerCenter.
10. The customer will consult the KnowledgeBase in
CustomerCenter before sending an individual support
request. Support requests which are covered by
topics dealt within the KnowledgeBase are not
answered individually, but the user is referred
to
the relevant source in the KnowledgeBase.
11. Included in standard support is assistance with all items and services,
which are required for the configuration of the server plan.
Not included in standard support are questions concerning web design and script programming,
questions concerning third-party software, (remote-)training for web software, IT-service for third-party hardware,
(remote-)training for beginners, configuration of firewall and internet connectivity software and questions concerning the configuration of the operating system
of the customer's computer.
12. The use of services offered by Innter.Net© requires a certain level of basic technical knowledge
- e.g. correct saving and linking of documents,
navigating a directory structure, basic knowledge of
ftp, creation of text and image material
for use on
the internet, basic knowledge of html and if
applicable, programming languages (e.g. php, perl,
etc). The necessity and depth of required knowledge
depends on the way the user intends to use the
available services and the complexity of his
website. The customer accepts that the acquisition
of the required knowledge
to create a website is in
his own responsibility. Furthermore, the user
acknowledges that Innter.Net© does not convey this
basic knowledge as part of its technical support.
13. The use of services offered by Innter.Net© requires that certain technical prerequisites are
existent (e.g. computer hardware, internet access,
software, etc). The customer is responsible for
acquiring the technical means and fulfilling these
prerequisites for access to, and use of services
offered by Innter.Net©, and must cover the costs for
this himself.
14. The user will only create and operate his website on server systems of Innter.Net© for presentation purposes or as a virtual sales room.
Usage of the provided disc space and / or of other resources for data archiving or public download offers is forbidden.
15. Innter.Net© reserves the right to limit or extend the maximum file size or network bandwidth to any value in its sole discretion.
16. Usage of design templates ("website templates") that may be provided by Innter.Net© does not transfer or grant any rights whatsoever to the user nor will the property rights of the design be transferred to the user.
Publishing to other server systems than the ones of Innter.Net© is forbidden.
17. Software provided on Innter.Net©'s server systems
(e.g. PHP, perl, etc.) and server side functionalities (e.g. .htaccess) may or may not be provided with the full functionality of the software manufacturer.
This does not constitute a failure of software.
18. In case Innter.Net© is testing third party software, this will only be done for core components of the tested software.
This does not imply full functionality of all components included in the concerned software.
19. For technical reasons, Innter.Net© may assume
the use of certain browser software and/or operating
systems and versions thereof for the use of the
CustomerCenter and/or parts thereof (e.g. for the
use of ActiveX components).
This does not constitute
a failure of software.
20. The customer has round-the-clock access to his
contact information through the CustomerCenter. The
updating of this contact data must occur exclusively
via the CustomerCenter and be performed by the
customer himself using his username and
password. Innter.Net© has the right to request documents for verification of the mentioned contact data at any time
in its sole discretion. Reversing changes to contact data by Innter.Net© - e.g. due to negative verification of the given contact data - may cause cost to the customer
and can cause an extraordinary contract termination.
21. The updating of contact data in the
CustomerCenter does not necessarily bring about the
need to update the relevant domain data at the
particular registry and may need to be ordered
separately by the customer. Synchronisation of contact data in CustomerCenter and data stored at the relevant registry
- e.g. after independent updates at the registry by the customer itself - may cause cost to the customer
and can cause an extraordinary contract termination.
22. The customer can update his/her contact email
address at any time and free of charge via the
CustomerCenter. This requires the logging in to the
CustomerCenter with the user's username and
password. A manual update of the contact email
address by Innter.Net© has to be requested in writing and may cause cost to the customer.
23. The customer can file any complaints either
within a support request in CustomerCenter or
directly to the email address complaints@innter.net.
24. The customer ensures that he keeps a working and
up-to-date version of the Acrobat Reader software on
the computer in question in order to open .pdf
documents.
25. The customer agrees that conversations in line
with product support may be recorded, and that these
recordings may be admissible in possible legal or
out
of court procedures.
IV. Domain service, domain
application & Proxy Service
1. The customer warrants, that he is eligible
to hold the ordered domain name and that all
information given in his order is true,
complete and correct and is
not misleading in any
way. If any of the information is later on found
untrue, incomplete, incorrect or misleading in any
way or the order was submitted in bad faith Innter.Net© may terminate the contract
extraordinarily and the domain name
can be closed at
the responsible registry.
2. The customer assures that with the selection of
any domain name he is avoiding conflicts with the
rights of third parties to the best of his knowledge
and conscience. Innter.Net© has no duty whatsoever
to check whether the rights of third parties might
be violated by the registration of a desired domain
name, or if a desired domain name may actually be
registered. The customer explicitly frees Innter.Net© from claims by third parties or himself
due to damages, loss of services or similar which
resulted from his violation of the rights of
third parties or the inability to register the
desired domain name. By ordering domain services at Innter.Net© the customer or the domain holder respectively grants full authority for management of the said domain name to Innter.Net© for the whole duration of the contract.
3. The assignment of domain names ("registration")
rests solely with the relevant registry. Innter.Net© merely acts as a mediator between the customer and
the registry and therefore has no influence
whatsoever on the assignment of desired domain
names. Each registry assigns domain names based on
its own domain requirements, which are valid in the
relevant language. The customer agrees to
inform
himself of the domain requirements, and regularly checks for
any update of these requirements
for his desired domain name. A
directory of registries can be found on the pages
of
the IANA (at http:/www.iana.org). Innter.Net© is not
responsible for the up-to-dateness and correctness
of the information on the website of IANA.
4. if .at domain names are subject of the application the responsible
registry is Nic.at,
which is available at http://www.nic.at
if .de domain names are subject of the application the responsible
registry is DENIC,
which is available at http://www.denic.de
if .uk domain names are subject of the application the responsible
registry is Nominet,
which is available at http://www.nominet.org.uk
if .fr domain names are subject of the application the responsible
registry is AFNIC,
which is available at http://www.afnic.fr
if .it domain names are subject of the application the responsible
registry is Nic.IT,
which is available at http://www.nic.it
if .ae domain names are subject of the application the responsible
registry is aeDA,
which is available at http://www.aeda.ae
By
registering .ae domain names the customer is
entering into a registrant agreement with Innter.Net©, please see the registrant agreement at http://www.innter.net/en/domain/docs/registrant-agreement.pdf,
and a Domain Name License with the Telecommunications Regulatory Authority (TRA) of the
United Arab Emirates, please find a sample Domain
Name License agreement at http://www.innter.net/en/domain/docs/domainname-license.pdf
if .se domain names are subject of the application
the responsible registry is IIS.se,
which is available at http://www.iis.se
if .ch and / or .li domain names are subject of the application
the responsible registry is SWITCH,
which is available at http://www.nic.ch
if .pl domain names are subject of the application
the responsible registry is NASK.pl,
which is available at http://www.dns.pl
if .pt domain names are subject of the application
the responsible registry is FCCN,
which is available at http://www.dns.pt
if .cz domain names are subject of the application
the responsible registry is nic.cz,
which is available at http://www.nic.cz
if .es domain names are subject of the application
the responsible registry is RED.es,
which is available at http://www.red.es
if .gr domain names are subject of the application
the responsible registry is EETT.gr,
which is available at http://www.nic.gr
if .lu domain names are subject of the application
the responsible registry is Restena.lu,
which is available at http://www.dns.lu
if .nl domain names are subject of the application
the responsible registry is SIDN.nl,
which is available at http://www.sidn.nl
if .ps domain names are subject of the application
the responsible registry is PNINA.ps,
which is available at http://www.pnina.ps
if .dk domain names are subject of the application
the responsible registry is DK-Hostmaster.dk,
which is available at http://www.dk-hostmaster.dk
if .sk domain names are subject of the application
the responsible registry is SK-nic.sk,
which is available at http://www.sk-nic.sk
if .lt domain names are subject of the application
the responsible registry is DomReg.lt,
which is available at http://www.domreg.lt
if .lv domain names are subject of the application
the responsible registry is nic.lv,
which is available at http://www.nic.lv
if .me domain names are subject of the application
the responsible registry is nic.me,
which is available at http://www.nic.me
if .bg domain names are subject of the application
the responsible registry is register.bg,
which is available at http://www.register.bg
if .be domain names are subject of the application
the responsible registry is dns.be,
which is available at http://www.dns.be
if .ac domain names are subject of the application
the responsible registry is NIC.AC,
which is available at http://www.nic.ac
if .tm domain names are subject of the application
the responsible registry is TM Domain Registry,
which is available at http://www.nic.tm
if .io domain names are subject of the application
the responsible registry is NIC.IO,
which is available at http://www.nic.io
if .sh domain names are subject of the application
the responsible registry is NIC.SH,
which is available at http://www.nic.sh
if .la domain names are subject of the application
the responsible registry is LA Names Corporation,
which is available at http://www.la
if .ws domain names are subject of the application
the responsible registry is WebSite.ws,
which is available at http://www.website.ws
if .hn domain names are subject of the application
the responsible registry is Centro de Registro de Dominios de Honduras,
which is available at http://www.nic.hn
if .ag domain names are subject of the application
the responsible registry is NicAG,
which is available at http://www.nic.ag
if .sc domain names are subject of the application
the responsible registry is NIC.sc,
which is available at http://www.nic.sc
if .bz domain names are subject of the application
the responsible registry is University Management Ltd,
which is available at http://www.belizenic.bz
if .mn domain names are subject of the application
the responsible registry is .MN Domain Registry,
which is available at http://www.nic.mn
if .lc domain names are subject of the application
the responsible registry is NIC.LC,
which is available at http://www.nic.lc
if .gi domain names are subject of the application
the responsible registry is Gibraltar .GI Registry,
which is available at http://www.nic.gi
if .mt domain names are subject of the application
the responsible registry is Network Information Centre Malta,
which is available at http://www.nic.org.mt
if .cm domain names are subject of the application
the responsible registry is NETCOM,
which is available at http://www.netcom.cm
if .ua domain names are subject of the application
the responsible registry is ua ccTLD,
which is available at http://hostmaster.net.ua
if .ru domain names are subject of the application
the responsible registry is .ru Coordonation Center,
which is available at http://www.cctld.ru
if .by domain names are subject of the application
the responsible registry is ccTLD BY,
which is available at http://cctld.by
if .kz domain names are subject of the application
the responsible registry is KazNIC,
which is available at http://www.nic.kz
if .vn domain names are subject of the application
the responsible registry is Vietnam Internet Network Information Centre,
which is available at http://www.vnnic.vn
if .th domain names are subject of the application
the responsible registry is T.H.NIC Co. Ltd.,
which is available at http://www.thnic.co.th
if .ph domain names are subject of the application
the responsible registry is dotPH,
which is available at http://www.dot.ph
if .my domain names are subject of the application
the responsible registry is MYNIC Berhad,
which is available at http://www.domainregistry.my
if .au domain names are subject of the application
the responsible registry is AUDA,
which is available at http://www.auda.org.au
if .nz domain names are subject of the application
the responsible registry is .nz Domain Name Commission,
which is available at http://www.dnc.org.nz
if .fi domain names are subject of the application
the responsible registry is Finnish Communications Regulatory Authority (FICORA),
which is available at https://domain.ficora.fi
if .fm domain names are subject of the application
the responsible registry is dotFM,
which is available at http://www.nic.fm
if .im domain names are subject of the application
the responsible registry is nic.im,
which is available at https://www.nic.im
if .ar domain names are subject of the application
the responsible registry is network information center argentinia,
which is available at http://www.nic.ar
if .st domain names are subject of the application
the responsible registry is Bahnhof ST Registry,
which is available at http://www.nic.st
if .hk domain names are subject of the application
the responsible registry is HKDNR,
which is available at https://www.hkirc.hk
if .ms domain names are subject of the application
the responsible registry is MNI Networks Limited,
which is available at http://nic.ms
if .gm domain names are subject of the application
the responsible registry is GM-DOM,
which is available at http://www.nic.gm
if .is domain names are subject of the application
the responsible registry is isnic,
which is available at http://www.isnic.is
if .gl domain names are subject of the application
the responsible registry is TELE-POST,
which is available at http://www.tele.gl
if .nu domain names are subject of the application
the responsible registry is .nudomain,
which is available at http://www.nic.nu
if .cx domain names are subject of the application
the responsible registry is Christmas Island Internet Administration Limited,
which is available at http://www.nic.cx
if .gs domain names are subject of the application
the responsible registry is Atlantis North Ltd.,
which is available at http://www.nic.gs
if .ht domain names are subject of the application
the responsible registry is Consortium FDS/RDDH,
which is available at http://www.nic.ht
if .mu domain names are subject of the application
the responsible registry is Mauritius ccTLD Network Information Centre,
which is available at http://nic.mu
if .nf domain names are subject of the application
the responsible registry is Norfolk Island Data Services,
which is available at http://www.nic.nf
if .sb domain names are subject of the application
the responsible registry is Solomon Telekom,
which is available at http://www.nic.sb
if .tl domain names are subject of the application
the responsible registry is Timor Leste Ministry of Infrastucture,
which is available at http://www.nic.tl
if .ki domain names are subject of the application
the responsible registry is Kiribati Telecommunications Authority,
which is available at http://www.nic.ki
if .am domain names are subject of the application
the responsible registry is Registry Armenia Network Information Centre,
which is available at http://www.amnic.net
if .cd domain names are subject of the application
the responsible registry is CDNIC,
which is available at http://www.nic.cd
if .ai domain names are subject of the application
the responsible registry is whois.ai,
which is available at http://nic.com.ai
if .com, .net, .org, .info
, .biz, .name, .mobi,
.cn., .aero, .cc,
.tv, .travel, .tel
and / or .coop names are subject of the application the registration agreement is binding,
which can be found here for downloading. You can find detailed information of the registry ICANN about the rights and responsibilities of a domain holder here.
A directory of registries can be found on the pages of the IANA (at
http:/www.iana.org). Innter.Net© is
not responsible for the up-to-dateness
and correctness of the information on the website of IANA.
5.
Innter.Net©
will guide its customers through the reation of all documents
required by the relevant registry for the registration or renewal of a domain
name
(e.g. application forms, etc.). Regardless of
this, the responsibility for the correctness and
completeness of the documents (e.g. printing on
company letterheads, notarization of signatures,
apostil, etc.) as well as the timely and complete
submission of the documents remains exclusively with
the customer. The risk that the desired domain name
is registered by third parties due to the documents
having been received late or the documents being
incomplete also is with the customer.
In this case the customer does not claim receivables from saved expenses.
6. Innter.Net© and / or the relevant registry may
require further personal data and documents for the
application of domain names. The customer is
obligated to provide the requested data and
documents and explicitly grants the disclosure of
these to the relevant registry. In some cases
documents may need to be provided in original (not
electronically transmitted copies). The customer
must cover the cost of sending these original
documents to Innter.Net© or the registry as the case
may be.
7.
Innter.Net© applies for domain names on behalf of
its customers. In case that the customer cannot meet the requirements for a particular domain (e.g. due
to requiring a local branch), Innter.Net© can - on
demand by the customer - use its own data or the
data of local vicarious agents and/or partners
("Proxy Service"). Although the customer is not the
formal holder of the domain name, the domain is used
exclusively by the customer. Innter.Net© and its
vicarious agents accept this, as if the customer
actually was the formal holder of the domain name. Innter.Net©
and its vicarious agents ensure and accept that they have no rights on the domain name.
Innter.Net© and its vicarious agents hold the domain
name directly for the customer, so that he does not allow use of the domain by third parties. This
excludes the superordinate registry.
8. Innter.Net
© expects all its customers to abide by
this acceptable use policy.
For the use of Proxy
Service, Innter.Net© additionally expects the
customer to assume full responsibility for the use
of the domain and all possible consequences thereof.
In case that Innter.Net© or one of its vicarious
agents is prosecuted in some way due to this
fiducial domain holding arrangement, they expect
financial and other appropriate support from the
customer. If the customer does not provide this
support, this constitutes a material breach of trust
which makes a continuing business relationship
impossible. In this case the domain name can be
returned to the relevant registry or - if this is
not possible - the domain name can be closed.
9.
Innter.Net© will issue a holder certificate for
domain names which were registered using the Proxy
Service on request of the customer.
10.
Innter.Net© does not guarantee in any way the
success of domain applications with the relevant
registry. Innter.Net© cannot predict the handling
time of domain applications with the relevant
registry.
11. The event that a domain cannot be registered or
assigned does not constitute
a supply failure, short
delivery or non-delivery of Innter.Net©. Thus the
customer is not entitled to a refund and / or
compensation. Non-assignment of the desired domain
name by the registry to the customer merely means,
that the contract between the customer and the
registry covering the license of a domain name does
not take effect. Innter.Net©'s domain service
exclusively covers services for the technical
operation of a domain name (Domain Name Service,
DNS) as well as the creation and submission of the
application to the relevant registry and remains
unaffected by non-assignment of the desired domain
name. In this case the customer refrains from
requesting receivables due to non-execution of
services.
12. The event that the relevant registry revokes a
previously assigned domain name from the customer
does not constitute a supply failure, short delivery
or non-delivery
of Innter.Net©. Thus the customer is
not entitled to a refund and / or compensation.
Revocation of the desired domain name by the
registry from the customer merely means, that the
contract between the customer and the registry
covering the license of a domain name does not take
effect any more. Innter.Net©'s domain service
exclusively covers services for the technical
operation of a domain name (Domain Name Service,
DNS) as well as the creation and submission of the
application to
the relevant registry and remains
unaffected by revocation of the desired domain name.
In this case the customer refrains from requesting
receivables due to non-execution of services. Innter.Net© may suggest an alternative domain name
in
the same namespace to the customer, but is not
required to do so.
13. The event that the desired domain name is
already assigned elsewhere does
not constitute a
supply failure, short delivery or non-delivery of Innter.Net©.
Thus the customer is not entitled to a
refund and / or compensation. In this case
the
customer refrains from requesting receivables due to
non-execution of services. Innter.Net© may suggest
an alternative domain name in the same namespace to
the customer, but is not required to do so.
14. Innter.Net© is not liable for the loss of
domains due to incorrect or non-effected billing
processing, and the resulting non-payment.
15. A title for renewal of a domain name at the relevant registry only exists after complete payment of
the concerning receivables, including all maybe accumulating additional cost.
16.
Payments for registry fees (REG / TRANSFER / RENEW) are submitted by
Innter.Net© directly to the relevant registry,
as long as a valid (i.e. a fully paid and not canceled) domain service agreement between
Innter.Net© and the customer exists.
Payments to registries can only be handled by Innter.Net©
as soon as the domain name is allocated to the registrar account of Innter.Net
© by the relevant registry. In case a domain name was removed from the registrar account of
Innter.Net© by the relevant registry - for whatever reason -
no further payments are submitted to the relevant registry by Innter.Net
©.
In this case the duty for payment towards the registry passes over to the registrant directly.
17. Requests and orders by the customer concerning
domain names must be in written form and submitted
exclusively through the CustomerCenter. In order to
avoid misunderstandings, requests and orders
conveyed verbally (e.g. by telephone) are deemed
as not taken place as long as they are not
confirmed in writing.
18. Wherever possible,
Innter.Net© will attempt to
meet the desires of the customer according the
administrative contact. However, due to domain
requirements it may be necessary to enter Innter.Net©
or its vicarious agents as the
administrative contact at the responsible registry.
19. Outgoing domain transfer requests must be
announced at least 5 working days before the start
of the transfer within a cancellation of the
concerning domain service. Non-announced outgoing
domain transfer requests are rejected due to lack of
authorisation regardless of the initiator, provided that this is allowed by the relevant registry and technically possible.
The handling of outgoing domain
transfer requests is charged at 29.00 EUR incl. VAT
per started 15 minutes for domain administration
where applicable.
20. In case that for the concerning domain name an
auth code ( EPP key, domain password or similar)
exists at the registry, the customer can demand a
change or update thereof within a support request in
CustomerCenter. If this auth code is mandatory for
the start of an outgoing domain transfer, this will
be submitted to the customer automatically within
the processing of his domain service cancellation.
21. The customer should react to enquiries and
requests for information or documents by Innter.Net© immediately, and must react within at most 5 business days.
If the customer fails to provide the according
information within 5 business days, any possible
resulting consequences (e.g. non-registration of the
desired domain name, resubmission of documents causing additional cost) are on the account of the
customer. The customer accepts that the application
for the desired domain name cannot be processed at the relevant registry
until all requested documents have been provided.
22.
The domain service of Innter.Net© includes
services for the technical operation of a domain
name (Domain Name Service, DNS) as well as the
creation and submission of the application at the
relevant registry. The use of external Domain Name
Servers for domain names under the technical management
of Innter.Net© is therefore not supported.
23. The domain search on the website of
Innter.Net© solely reflects the statement
of the relevant
registry regarding the registration status of the
queried domain name
at that particular time. The
status "available" does not imply any conclusion
about
the actual possibility of registering or
assigning of the queried domain name.
V. Electronic
Communication (Email, Usenet, etc.)
1.
If applicable, the customer will configure mail
filtering software in such a way, that the email
addresses info@innter.net, support@innter.net and
noreply@innter.net will be recognised as acceptable
sender addresses and that emails from these
addresses are delivered to his inbox without delay.
The email address noreply@innter.net is used only
for sending information from Innter.Net© to the
customer. Messages sent to this email address will
not be processed and are deleted automatically.
2.
The customer is obliged to setup and
regularly check the following email addresses for
all domain names managed by Innter.Net©, as defined
in the RFC2142 guideline at ftp://ftp.rfceditor.org/in-notes/rfc2142.txt:
abuse (e.g. abuse@my-domain.tld) and
postmaster (e.g. postmaster@my-domain.tld) and
webmaster (e.g. webmaster@my-domain.tld)
The email address "postmaster@" will be registered as contact email address for the concerning domain name with the relevant registry
to enforce privacy and data protection for the domain holder.
3. Customers must not send emails to persons who do
not wish to receive such emails. It is strictly
forbidden to send unsolicited messages ("junk
mail", "bulk mail" or "spam mail") of any kind
(commercial advertisements, political tracts,
announcements etc.) or to send these or similar
messages to a multitude of newsgroups (also known as
excessive "cross posting", "multiple posting" or
"USENET spam").
4. Customers must not forward or distribute chain
letters or emails with malicious, damaging or other
content, which violate general morality and/or
applicable law.
5. These rules apply to all distribution media on
the internet and also to all internet-based
applications (e.g. Usenet news, telefax, SMS and
similar instruments).
6. Customers who use their own (external) mail
server are obliged to configure it in a way, that it
cannot be used as an open relay by other users.
7. The customer is prohibited from faking
("spoofing") header information and sender addresses
in emails or news articles.
8. The content of web server plans (websites, emails
etc.) must be in accordance with legal regulations
and general morality.
9. Age-restricted content is only allowed with
explicit permission and only on business web server
plans in conjunction with a dedicated ip address.
Chat scripts, sub-domain hosting, free mail services,
image galleries, script hosting services and similar
are also only allowed with explicit permission. Innter.Net© reserves the right to apply security
restrictions (e.g. safe mode, mod_security, etc.) for server-side applications (e.g. php,
perl, apache, customer scripts etc.) in its sole
discretion.
10. The caveat emptor also applies analogous to
email addresses, with which the customer is provided
by Innter.Net©. Innter.Net© reserves the right to
delete personal messages of the customer,
if they have not been downloaded by him using POP3 / IMAP within 4
weeks after receipt of the messages on the server
systems.
Any unsolicited transfer of email by the
customer to third parties is deemed as spam and
constitutes a violation of this acceptable use
policy. Repeated offenses in spite of warnings by Innter.Net© will result in termination of the
customer's contract without notice and a contractual
penalty of 5,000.00 EUR is deemed to be agreed.
11. As far as the use of the included or optional
virus scanner and spam filter is a component of the
services of Innter.Net©, the latter is not liable
for emails deleted
in error. Emails which have been
recognized as spam or as being virus-infected do
not
have to be forwarded or delivered by Innter.Net©.
Technically it is possible that emails without
viruses are recognized as being infected by a virus
and thus deleted from the system. Technically it is
also possible that emails which are indeed infected
by viruses or are indeed spam, are not recognized as
such. Innter.Net© is not liable for any damages
caused by malicious emails to the computer system(s)
and / or network of the customer. In any case, Innter.Net© strongly recommends the use of
additional anti-virus software. By using the
services of Innter.Net©, the user explicitly accepts
these conditions and the resulting disclaimer
unconditionally. By using the email filter(s), the
user explicitly agrees to irrevocably delete emails
which have been classified as spam or as being
infected by viruses. Provided that a quarantine
function is included in the services, the customer
agrees to check this regularly at least every 7
days.
12.
As far as SSL certificates are component of the services of
Innter.Net©,
the terms and conditions of the relevant certification authority apply.
Unless otherwise noted the relevant certification authority is Comodo,
online available at http://www.comodo.com
Innter.Net© will guide its customers
through the creation of all documents required by the certification authority for issuing or renewal of a ssl certificate
(e.g. application forms, etc.).Regardless of this, the responsibility for the correctness and completeness of the documents (e.g. printing on company letterhead, notarization of signatures, apostil, etc.)
as well as the timely and complete submission of the documents remains exclusively with the customer.
The risk that the desired certificate cannot be assigned due to the documents having been received late or the documents being incomplete is with the customer.
In this case the customer does not claim receivables from saved expenses.
VI. Terms of payment and payment methods
1.
The primary method of payment for payments from the customer to
Innter.Net©
is wire transfer / remittance. The customer has to free
Innter.Net© from all
bank fees, transfer fees and / or bank commissions.
All fees of a wire transfer / remittance including all maybe accumulating foreign bank expenses
and fees of intermediary banks have to be paid by the customer.
2.
(Partial) payments by the customer are firstly
accepted for in-house effort by Innter.Net©,
and then for the benefit of external suppliers.
Innter.Net© is entitled to allocate incoming payments
from customers independent from the mentioned reason for payment and in its sole discretion to any outstanding items of the concerning customer.
3.
Innter.Net© offers additionally
to wire transfer / remittance the possibility of payment by credit card.
In case the customer wants to pay by credit card,
Innter.Net© offers an ssl-secured online payment gateway.
Credit card payments have to be done through the online payment gateway mandatorily.
Payments by credit card through other means like by phone or fax form are not supported by
Innter.Net©.
Payment data is handled confidentially according to our
privacy policy and will not be disclosed to third parties.
4.
Payback of amounts is only possible, if the service has not yet started.
5.
Credit card data will be extensively checked, which may take up to 48 hours after initiation of the transaction.
Within these checks Innter.Net©
may request further documentation in its sole discretion from the payee / customer and / or may reject payments without further notice.
The given credit card will be charged immediately after completion of the transaction.
Payments to Innter.Net©
will be displayed on the credit card statement of the card holder as charged from "www.innter.net"
6.
Innter.Net©
is storing the ip address, from which the credit card transaction was initiated.
Credit card fraud is a criminal action and each fraud attempt will be followed by legal means by
Innter.Net©.
Innter.Net©
logs each transaction and submits the relevant information to the relevant legal authorities in case of a fraud attempt.
7.
In case payment by credit card is not possible temporarily or as a whole - due to whatsoever reason -
the customer has to pay by wire transfer / remittance.
8.
In case a payment by credit card, by wire transfer / remittance or by any other electronic means
is reversed afterwards - for whatever reason and by whoever's instance -
all resulting charges including interest must be covered by the customer immediately - the latest within two business days -
and Innter.Net© has to be satisfied
as if the payment was received as originally received.
9.
Handling fees for a retrieval request, for a charge back or for a remittance reversal are charged with 50.00 EUR per incident.
If the customer in case of a retrieval request, a charge back or a remittance reversal
will not immediately cover the cost (pay) within 2 business days,
Innter.Net©
has the right to extraordinarily terminate all contracts with the concerning customer at the additional handling fees of 149.00 EUR.
VII. Final Clauses
1.
Innter.Net© will check these regulations
regularly and adapt them as required without prior notice. The customer will take care himself to
review this acceptable
use policy in regular intervals for changes.
2.
There are no verbal supplementary agreements to this acceptable use policy.
3.
In case of uncertainties / disputes between holder and administrative contact,
Innter.Net©
is not obliged to resolve these nor to provide mediation.
Potential costs for legal advice for
Innter.Net© will be to the
account of either the complaining party or the holder.
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