You can obtain our terms and conditions as a PDF document and following:
Except where the context otherwise requires, the following
principles will apply in interpreting the terms and words used in this acceptable
Words describing the masculine, feminine or neuter gender
include any of them, and the singular includes the plural and vice versa.
Clause or section headings are for ease of reference only and do
not affect the meaning of this acceptable use policy.
A reference to a party includes its executors, administrators,
successors and authorised assignees.
Words and expressions describing natural persons include
partnerships, legal persons (e.g. incorporated companies), associations,
governments, governmental and local authorities and agencies.
§1 Scope, subject terms of
I.W. Innter.Net© Webservice Ltd. - hereinafter referred to as
Innter.Net© - provides all deliveries and services
exclusively on the basis of these terms and conditions. Innter.Net© provides services for the operation of websites,
i.e. web hosting as well as related services, among others domain registration in the name
of the customer.
(2) Right of alteration:
Innter.Net© is entitled to alter the
content of this contract with the agreement of the customer, as long as the
alteration, with regard to the customer's interest, is reasonable. The agreement
of the customer is deemed as granted, provided that the customer does not object to
the alteration within four weeks of being given access to the alteration notice, or
explicitly accepts these again by using the CustomerCenter of Innter.Net©. Innter.Net© commits itself to notify
the customer of the consequences of refraining from objecting in the alteration
(3) Service provision
Unless explicitly agreed, Innter.Net© may provide the incumbent services by means of competent
employees or third parties. Innter.Net© reserves the right to
discontinue free-of-charge services at any time without notice. Services which
extend or improve the concluded contract without additional fees are automatically
provided within 60 days.
§2 Agreement conditions
(1) Duration, contract obligations:
Contracts covering domain and hosting services are
initially concluded for a period of 12 months. If the contract is not cancelled up
to 60 days before the expiration of the 12 month period, the contract is implicitly
renewed for another 12 months.
In case, that the customer is a consumer according to EU
legislation and an implicit contract renewal is not permitted by law in the EU home
country of the customer, the customer will be notified about the renewal
approximately 30 days before the renewal date, will be informed about the
consequences of non-cancellation of the contract and will be informed about the
possibility of cancellation of the contract, which avoids a renewal of the
The billing of follow-up services which are to be paid in
advance, happens automatically and notification is delivered to the customer
exclusively by email. Proforma invoices are made available to the customer
exclusively in CustomerCenter. Follow-up bills are issued approximately 60 days
before the following period with the same billing period than the initial bill.
Example of a 12 monthly bill with order date 1.1.2000:
The initial bill is issued on the 1.1.2000 with a billing period of 12 months. The
billing period is listed in months in the bill. The follow-up bill is issued around
the 2.11.2000. Billing period of the follow-up bill: 1.1.2001 - 31.12.2001
The customer is solely responsible for the full functionality of
his authoritative email address as well as the regular review of his electronically
delivered messages! Changes to the authoritative email address of the customer have
to be communicated immediately and exclusively through the facilities available in
(2) Customer's obligation to cooperate and due diligence:
Innter.Net© processes orders of the customer with due diligence of a regular business.
Also the customer has some special obligation to cooperate as well as due diligence,
especially the following duties:
a) Contact data of the customer
The customer is obliged to always provide valid contact data, especially an email
contact address ("authoritative email address") and in case of changes to
this data to communicate the changes immediately and exclusively in CustomerCenter,
item Account | Update Contact Data.
The customer is solely responsible for the regular and periodic review of his
electronically delivered messages. Any shortfall due to not deliverable emails,
especially technical information, legal information, or confirmations, invoices or
payment reminders, is at the expense of the customer.
b) Information for the customer
Any information for the customer concerning changes to terms and conditions, terms
of services or scope of services, prices as well as technical information are
provided to the customer exclusively in CustomerCenter (at https://service.innter.net), item Account | News.
The customer is obliged to visit the news area periodically at least every 30 days.
It is agreed, that this information is not delivered by postal mail or email.
c) Unambiguous orders and instructions
The customer places orders to Innter.Net© solely
using the ways, which are provided online by Innter.Net© like the website at www.innter.net and
the CustomerCenter at https://service.innter.net. Any instructions by the customer
are given in writing using CustomerCenter.
In order to avoid misunderstandings, instructions and orders conveyed verbally (e.g.
by telephone) or in any other written form (e.g. by fax, letter) are deemed as not
taken place as long as they are not confirmed through CustomerCenter.
d) Use of pre-printed forms
The customer is obliged to use pre-printed forms provided by Innter.Net© for certain instructions, like e.g.
authorisation of domain transfers, cancellation notes, holder changes etc.
e) Inspection of confirmations
In case confirmation messages from Innter.Net© do not
match orders or instructions of the customer, the customer has to object immediately
in writing using the ways, which are provided online by Innter.Net© like the website at www.innter.net and
the CustomerCenter at https://service.innter.net.
The customer is obliged to keep his user data confidential as well as other
sensitive information, to which he has access by using the services of
Innter.Net© and is fully responsible for keeping this
In case Innter.Net© renders
chargeable services by order and on responsibility of third parties, who have access
to the customer's user data, those services will be deemed as ordered by the
customer or with his agreement respectively.
g) Customer data
The customer is solely responsible for character and content of the data published
by him. Due to the public nature of the Internet, all material submitted by the
customer for publication will be considered publicly accessible. Innter.Net© does not screen in advance the
customer's material submitted to Innter.Net© for
publication. Publication of material by Innter.Net© submitted by Customer does not create any
express or implied approval by Innter.Net© of such
material, nor does it indicate that such material complies with the terms of this
terms and conditions.
h) VAT registration number, reverse charge
In case the customer is a business entity, entitled to deduct VAT according to the
law and provides its EU VAT registration number to Innter.Net©, all orders, bills and invoices are issued
by Innter.Net© based
on reverse charge according to Art. 21.1(b) of 6. directive 77/388/EWG without
charging VAT. The customer is in such a case obliged to always keep his EU VAT
registration number up-to-date. In case the provided EU VAT registration number
becomes void at any time, the customer is obliged to inform Innter.Net© immediately about this fact and provide a
new EU VAT registration number in CustomerCenter, if applicable.
In case the customer does not immediately inform Innter.Net© about deletion, change and / or new issue
of his EU VAT registration number and therefore orders, bills or invoices are or
were issued by Innter.Net© using
an invalid EU VAT registration number the customer is obliged to immediately pay the
not charged VAT. Innter.Net© will in
such cases charge a handling fee amounting to 174.00 EUR incl. VAT to the customer.
In case Innter.Net© gains
knowledge about the invalidity of the EU VAT registration number of the
customer, Innter.Net© will
remove the EU VAT registration number from the customer's contact data and
future orders, bills and invoices will be issued including VAT, except the customer
provides Innter.Net© in
CustomerCenter with a valid EU VAT registration number before issue of the new order
(3) Cancellation, withdrawal, revocation:
Hosting and domain services are individual services
and therefore cannot be revoked, cancelled or withdrawn from after beginning of
Hosting and domain services are charged independently from each other.
(4) Delivery and payment conditions
a) Delivery conditions and invoice
issuing b) Price changes
Innter.Net© will issue an order confirmation as well
as a proforma invoice at the time of order or at the time of renewal of services for
the customer. Order confirmations are sent to the authoritative email address of the
customer, proforma invoices are provided to the customer exclusively in
The customer has the right to claim access information and domain registration only
after complete settlement of the order. The decisive factor is the date of value on
a bank account of Innter.Net©. After settlement of the
outstanding items Innter.Net© will
issue a receipted, digitally signed invoice for the customer. The invoice will be
sent by email to the authoritative email address of the customer and will be made
available for the customer in CustomerCenter additionally.
Innter.Net© attempts to hold prices stable and
unchanged as long as possible, however Innter.Net©
may increase or decrease prices for not more than 25% per quarter
without having to ask the customer for separate agreement. Such a price change does
not touch already billed periods and will take effect only from the next billing
Price changes due to price increases of suppliers and / or high fluctuation of
currency and exchange rates, which exceed 25%, can be passed to the customer
c) Message delivery
As a rule order confirmations and payment reminders are sent to the authoritative
email address of the customer. Additional delivery by postal mail of the relevant
information is agreed, when a noticeable malfunction or non-availability is
encountered. The resulting surcharge amounts to 25.00 EUR incl. VAT. A consumer may
provide proof that no, or minor, additional effort occurred.
d) Delayed payment
Delayed payment automatically occurs 30 days after the oder confirmation or renewal bill
has been issued, given that in the order confirmation or renewal bill no shorter payment term
has been agreed. When payment is delayed, Innter.Net© is entitled to terminate
the contract extraordinarily and the entire fees for the current contract period fall
due for payment immediately. Any maybe existing entitlements for services forfeit
e) Provision of a security deposit
Innter.Net© may ask
for provision of a security deposit as a requirement for further service
provisioning, when the payment of fees in due time seems compromised. This is
especially the case, when delayed payment or the customer occurs as well as in all
cases, which may cause an extraordinary contract termination. Furthermore
Innter.Net© may ask for provision of a security deposit
as a requirement for further service provisioning without stating any reasons. The
amount of the security deposit should not exceed the complete fees for 2 years.
Security deposits are immediately due after request and have to be paid by wire
transfer / remittance. Innter.Net© will
keep security deposits on an account without interest secured from execution.
f) Additional charges
If Innter.Net© issues a bill for additional delivery by
postal mail, administrative fees (e.g. for handling of domain transfers, temporary
account deactivation, services depending on consumption, etc.) or extraordinary
contract termination, this bill will be due immediately. Innter.Net©
may initiate the collection by legal means of those outstanding
(5) Cancellation, extraordinary contract
Cancellation notes by the customer have to be sent exclusively by a registered
letter using the form provided by Innter.Net© (
meet the deadline Innter.Net© will
also accept the cancellation note in advance by fax. Informal or non-registered
cancellation notes are not valid. The technical deactivation takes place with
immediate effect upon receipt of the cancellation, unless the continued operation
until a certain date is specifically stated in the predefined field in the
cancellation form. Fees paid in advance are not refunded. The entire fees for the
current contract period fall due for payment immediately.
b) Extraordinary contract termination
1. Innter.Net© reserves the right to terminate the
contract or suspend services immediately at any time, if the Acceptable Use Policy
("AUP"), terms and conditions or legal requirements are violated, or if
such a violation is suspected. The customer is fully liable to pay for damages, that
are causes, were caused or will be caused by violating the AUP. Fees paid in advance
are not refunded. The entire fees for the current contract period fall due for
2. Innter.Net© reserves the right to terminate the
contract or suspend services immediately at any time, if delayed payment occurs and
/ or the customer does not meet or does not fully meet his contract obligations. The
customer is fully liable to pay for damages, that are causes, were caused or will be
caused by delayed payment or not meeting his contract obligations. Fees paid in
advance are not refunded. The entire fees for the current contract period fall due
for payment immediately.
3. Innter.Net© reserves the right to terminate the
contract or suspend services immediately at any time, if a considerable change for
the worse or considerable danger for the financial circumstances of the customer
occur, especially if the customer discontinues his payments or states, that he wants
to discontinue his payments.
4. Innter.Net© reserves the right to terminate the
contract or suspend services immediately at any time, if a compulsory execution will
be opened against the customer or if an insolvency or bankruptcy case will be opened
against the customer. 5. The additional expenditures
arising from the extraordinary contract termination amount to 149.00 Euro incl. VAT.
A consumer may provide proof that no, or minor, effort has occurred. In case of an
extraordinary contract termination all services of Innter.Net© are immediately suspended and domains are
returned to the administration of the relevant registry (BILLWITHDRAW, TRANSIT) or -
if this is not possible - closed (CLOSE).
(6) Expendable items and effort
1. Expendable items
Expendable items are for example data traffic, online times, server utilization and
more. These expendable items are charged separately according to the price list when
the agreed limits of the booked services is exceeded. Data traffic and server
utilization are calculated per each started Gigabyte, where 1 Gigabyte is calculated
as 1000 Megabytes. A consumer may provide proof that no, or minor, use has
When expendable items are being calculated by time, the minimum fee is charged at 15
minutes based on the current price list. A consumer may provide proof that no, or
minor, expenditure has occurred.
2. Effort & labour time
Additionally required effort concerning a contract, an account or a domain, like
e.g. correspondence with registries, enquiries from authorities, protection agencies
and technical agencies, credit card companies and other time-consuming works are
charged separately according to the price list by expenditure of time - even if no
separate approval was requested from the customer.
A consumer may provide proof that no, or minor, use has occurred.
When expenditure of time is charged, the minimum fee is 15 minutes based on the
current price list. A consumer may provide proof that no, or minor, expenditure
§3 Domain names, domain registration
(1) Domain registration:
As far as the application for and maintenance of
domain names (="Domain service") is the subject of the services,
Innter.Net© merely acts an intermediary or agent for
the customer towards the relevant registry. The customer (i.e. Domain owner)
directly agrees to the relevant valid contract terms for domain allocation. Only the
customer becomes entitled and bound by contracts with the relevant registries. As
far as .DE domains are subject of the contract, the domain terms as well as the
domain guidelines and the price list of DENIC (see www.denic.de) apply.
As far as .AT, CO.AT or OR.AT domains are subject of the contract, these terms and
conditions as well as the terms and conditions and price list of nic.at apply. These
can be seen at www.nic.at. For other
top level domains the terms and conditions and price lists of the relevant registry
(2) Special domains:
for exotic domains it is
possible that Innter.Net©, or one of its employees,
is given as the domain owner, and appears as such within Whois enquiries. For these
exotic domains the customer has the right to obtain formal proof in
form of the invoice. Some domains (e.g. .ru, .it) require additional contracts in
the country's language of the relevant registry to be signed by hand and
originals sent by postal mail.
(3) Domain availability
The availability of Innter.Net© domain search (Whois) is no guarantee that the desired /
invoiced domain is still available for registration either at the time of the
enquiry or at the time of payment plus 48 hours (working days). This is also
highlighted by the terms and conditions and regulations of the relevant registries,
which are hereby explicitly accepted in the relevant country's language.
(4) Domain allocation
Innter.Net© has no
influence on the allocation of domains. Hence Innter.Net© cannot guarantee that the customer
actually receives the domain name he applied for, that no third party already has any
right to the name, that it is unique or that it is long-lasting. This also applies
to sub domains, delegated under domain names of Innter.Net©.
(5) Domain fees
The billing of domain fees is handled exclusively by
Innter.Net© within its Domain service. Zone contact
changes, billing contact changes or name server changes as well as outgoing domain
transfer are not deemed to be valid cancellation notes. Changes to domain data,
holder changes, updates as well as administrative works in respect to domain names
and/or DNS (Domain Name System) settings and their maintenance are charged
separately according to time expenditure. A consumer may provide proof that no, or
minor, expenditure has occurred. Changes to DNS settings and/or domain data which
the customer arranges directly with a registry must be communicated and justified
towards Innter.Net© within 48 hours in writing.
(6) Domain conflicts, exemption
If the customer receives a request from a third party
to give up his domain name because it allegedly violates any rights,
Innter.Net© must be notified immediately. In this
case Innter.Net© is
entitled to waive the domain name on behalf of the customer, if he does not provide
security for possible court and solicitor costs (at least 15.000 €).
The customer frees Innter.Net©, its employees and agents
as well as any persons and organisations involved in the domain registration, of
compensation claims by third parties as well as expenditures, which are based on
undue use of a domain by, or with consent of, the customer.
§4 Acceptable use policy
(1) Scope of policy:
The acceptable use policy applies to all services provided by Innter.Net©. You can find this in the current version at:
Violations of the acceptable use policy lead to
cancellation without notice and a penalty of 10,000.00 Euro is agreed. Further
demand for compensation will remain unaffected.
§5 Rights of third parties
(1) The customer explicitly
guarantees, that the provision and publication of the contents of the website, which
was prepared by him or by Innter.Net© on his behalf, does not
violate either international law or his national law, which may deviate from
international law, especially trademark, data protection and competition law.
Innter.Net© reserves the right to exclude sites with questionable content
from saving on its server systems. The customer is informed by Innter.Net© about the removal of a site immediately.
The same applies when Innter.Net© is requested by a third
party to remove a site, which allegedly violates third-party rights.
(2) Innter.Net© is entitled to delete websites or to
prevent access for third parties to websites in any adequate way, which could
violate rights of third parties. The customer is informed of such an action
immediately. Should the customer be able to provide proof, that no rights of third
parties are violated, Innter.Net© will
make the website available again. The customer frees Innter.Net© from compensation claims by third parties,
which are based on undue contents of the customer's
(3) Technical possibilities for
data monitoring ("eavesdropping") are available in accordance with legal
decrees, but data is only monitored upon request by the relevant authority. Time
expenditure for data monitoring in accordance with data monitoring are charged
separately, at a minimum of 129.00 Euro including VAT per request. A consumer may
provide proof that no, or minor, expenditure has occurred.
As far as Innter.Net© creates web presentations
for the customer or provides website creation facilities for the customer,
Innter.Net© grants to the customer a non-exclusive right of use of the
created sites for the duration of the contract. The customer guarantees that all
provided images and texts underlie his copyright or that the customer can provide
proof of relevant permission. The customer frees Innter.Net© explicitly from any kind of compensation claim by third
parties or himself.
§7 Data protection and privacy
(1) The customer agrees that
personal data (stock data) and other information, which concerns user behaviour
(connection data, e.g. time, quantity and duration of connections, access passwords,
uploads and downloads) is stored by Innter.Net© during
the duration of the contract, as long as this is required for the fulfillment of the
contract, especially for billing purposes. The customer declares his consent to this
storage. Cookies are stored non-permanently, given that this is enabled in the
customer's browser, during the online ordering process and in CustomerCenter, in
order to simplify the order process.
(2) Innter.Net© is
obliged to provide the customer with information about the stored data, as far as it
concerns him, completely and free of charge. Innter.Net© will not provide this data or the content
of private messages of the customer to third parties without consent. The only
exception is when Innter.Net© is
required by law to provide this data to third parties, especially government
agencies. Typically, address information must be provided to the relevant registry
for domain registration and is made publicly available by the registry. (Whois) (See
(3) Innter.Net© explicitly points out to the customer that data protection for data
transmission in public networks such as the internet cannot be guaranteed due to
current technology. The customer knows, that Innter.Net© can access the website data stored on the
web server at any time and maybe also further data of the customer stored there.
Other internet users could technically gain unauthorised access to the network
security and control data and message traffic. The customer must therefore care for
the security of data transmitted to the internet himself.
(4) In case of delayed payment
collection by legal means is initiated by Innter.Net©. The information required for collection
is submitted by Innter.Net© to the
collection agency and / or lawyer of Innter.Net©.
§8 Limitation of liability
(1) Innter.Net© is
liable for damage caused by it or one of its assistants, if this was caused by gross
negligence or intentionally. When essential contractual obligations are violated,
the liability is limited to one month's fees in cases of simple negligence
causing typical financial loss concerning predictable, immediate damages. The
customer is solely responsible for data backups, and deciding on the regularity of
these. Innter.Net© is free of liability and compensation claims when service
loss occurs due to suspension requests by the customer, Innter.Net© or third parties. In all other cases liability is
(2) Innter.Net© provides hosting and domain service for operating the customer's
website. Innter.Net© is
therefore not responsible for customer's site maintenance, changes,
modifications, HTML coding, scripting, or programming, now or in the future. The
customer himself is solely responsible for creating and maintaining his website. In
case of loss of service due to non-functioning of the customer's website -
also due to changes caused by software updates - the customer frees Innter.Net©
from any liability and compensation claims.
§9 Release from liability
The customer obligates himself to release Innter.Net© from all possible claims by third parties, which are based on
unlawful actions by the customer or errors in the information provided by the
customer in regards to content. This applies especially for copyright, protection of
data privacy and competitive law violations.
§10 Applicable law, jurisdiction
(1) Cyprus law applies, the
contract languages are English and/or German. United Nations Convention on Contracts
for the international sale of goods is excluded.
(2) As long as the customer is
business man, legal entity, public law special asset or is in the country without
jurisdiction, the court of jurisdiction is Limassol. Innter.Net© can also take action against the customer at his residence or
place of business.
§11 Final clauses
(1) Parol subsidiary agreements do
not exist. Alterations or amendments to this contract are only valid if they are
agreed in writing. An alteration to this clause in turn must be in writing.
(2) All statements by
Innter.Net© are delivered to the customer
electronically. This applies especially for bills within the contract.
(3) The customer can only claim
receivables against Innter.Net© if these are recognised or
(4) Innter.Net© does not recognise the customer's terms if they deviate
from these terms and conditions, unless this was explicitly agreed upon in writing.
These terms and conditions also apply exclusively if Innter.Net© unreservedly provides services despite being aware of
conflicting terms of the customer.
(5) Innter.Net© is
entitled to transfer receivables out of contracts with customers, contracts with
customers or the company as a whole at any time to third parties and / or to change
the place of incorporation and / or to change the legal form of the company without
being obliged to notify this to the customer or ask for customer's agreement.
The customer explicitly agrees to any kind of transmission.
(6) Should a regulation of this
contract be ineffective or should it contain a loophole, this does not effect the
effectiveness of the remaining regulations. An ineffective regulation or loophole is
replaced by a regulation which comes as close to the economical purpose of the
agreement as possible, and which would have been agreed upon by the parties if they
were aware of the ineffective regulation or loophole.